RETURN OR EXCHANGE POLICY

We want you to love your light!

Return Window: We accept returns within

30 days of delivery for unused, undamaged items in original packaging.

How to Return: Contact our support team at support@neonly.com with your order number and reason for return. We'll provide return instructions.

Refunds: Once your return is received and

inspected, your refund will be processed to the original payment method within 5-7 business days.

Exchanges: If your item is defective or

arrives damaged, we'll send a free replacement or offer a full refund.